Can I get a refund for my renewal payment?

No refunds will be made for renewals. We go through a lot of effort to make it clear that the payment is automatically renewed until you cancel it via your account area on

  1. It's clearly stated on all of the product pages.
  2. it's clearly indicated on the checkout for each of the products.
  3. it's clearly stated in the terms of agreement that are accepted on the checkout and required for purchase.
  4. it's mentioned again in the purchase confirmation email. 
  5. We also send an email to the license holder two weeks before the renewal with a reminder of the automatic payment and instructions on how to cancel the subscription.
  6. We get charged fees for refunds so we do our best to inform customers at every opportunity to avoid having to deny refund requests.