Can I get a refund for my renewal payment?
No refunds will be made for renewals. We go through a lot of effort to make it clear that the payment is automatically renewed until you cancel it via your account area on gravityflow.io.
- It's clearly stated on all of the product pages.
- it's clearly indicated on the checkout for each of the products.
- it's clearly stated in the terms of agreement that are accepted on the checkout and required for purchase.
- it's mentioned again in the purchase confirmation email.
- We also send an email to the license holder two weeks before the renewal with a reminder of the automatic payment and instructions on how to cancel the subscription.
- We get charged fees for refunds so we do our best to inform customers at every opportunity to avoid having to deny refund requests.