FAQ

How do I delegate a task to a different assignee?

Sometimes it may be necessary for a different person to perform a task. For example, when an assignee goes on holiday. The best workflows have exceptions built into the design.

How do I send notifications to anonymous form submitters?

Create a form notification and set its Event to the relevant workflow step (for example, when a specific step is completed).

Can we talk on the phone or chat?

All technical support is provided by email through our ticketing system. Please submit a support request so it can be routed and prioritized correctly. Our pricing model does not include chat or phone-based support.

Is Gravity Flow suitable for an intranet?

Yes. Gravity Flow was designed specifically for intranet and extranet scenarios where all the users have an account. So, by default, the inbox and status pages will not be accessible to users who have not logged in.

Is Gravity Flow suitable for public websites?

Yes. It's possible to open the inbox up to non-registered users either by assigning steps to an email field or by allowing anonymous access in the shortcode attributes.

What happens to workflow when a step has no assignees?

Sometimes a workflow step may have defined an assignee by user that is no longer registered on the website or a role has been removed.

What is the Gravity Forms Starter License?

The Gravity Forms Starter License is an official license for Gravity Forms, especially for Gravity Flow customers. We are making Gravity Forms available to new customers at no additional charge for one year so that those who do not already have a Gravity Forms license can try it before purchasing a license directly from gravityforms.com.

When I duplicate a form will the workflow steps also be duplicated?

Yes, all the workflow steps get duplicated along with the form.

Fixing Workflow Page Layout Issues with Default WordPress Themes

Some default WordPress themes may not display Gravity Flow pages correctly. This can be fixed by changing or creating a better page template.