FAQ

How do I contact support?

All technical support is provided by email through our ticketing system. Please submit a support request so it can be routed and prioritized correctly.

The Workflow menu doesn’t show up

For more information, please refer to Permissions article.

The inbox shortcode on the front page displays posts instead of the workflow detail

This happens when the Gravity PDF plugin is running. You can resolve this issue by adding the following snippet to your theme's functions.php file.

The link to this form is no longer valid

This article explains how to resolve the “The link to this form is no longer valid” error that occurs when email assignees access Form Submission step links, typically caused by aggressive page caching.

Auto-update failing

This article explains how to resolve the “Update Failed: Download failed. Unauthorized” error when updating Gravity Flow.

The Shortcode doesn’t look the screenshots in the docs

The appearance of the shortcode varies depending on your active theme. Your theme controls font sizes, button styles, border styling, and input field dimensions.

The coupon field isn’t working

This article explains how to resolve issues with the Gravity Forms Coupons Add-On requiring a product field, and how updating to the latest versions removes this requirement.

414 error – Request URI too long

Security plugins or hosting configurations that block long URLs can cause a blank inbox page. Deactivate URL filtering in your security plugin or contact your hosting provider to disable URL length restrictions.

Resolving email field assignee based issues

This article explains common issues that prevent Gravity Flow pages with email field-based assignees from displaying correctly, including blank inboxes due to caching, permission errors caused by CloudFlare settings, and conflicts from security plugins or multiple shortcodes.