Articles

A use-case for demonstrating usage of form connector and webhooks

Objective: To illustrate a use-case that could be used to demonstrate the use of a form connector and incoming and outgoing webhooks. We will create an overall workflow that accomplishes the following.

Terms and Conditions

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Recent Changes for Customers Paying with PayPal

As of November 27, 2023, the Gravity Flow website will no longer accept PayPal as a payment method for purchases or renewals.

Auto-update failing

This article explains how to resolve the “Update Failed: Download failed. Unauthorized” error when updating Gravity Flow.

The Shortcode doesn’t look the screenshots in the docs

The appearance of the shortcode varies depending on your active theme. Your theme controls font sizes, button styles, border styling, and input field dimensions.

The coupon field isn’t working

This article explains how to resolve issues with the Gravity Forms Coupons Add-On requiring a product field, and how updating to the latest versions removes this requirement.

414 error – Request URI too long

Security plugins or hosting configurations that block long URLs can cause a blank inbox page. Deactivate URL filtering in your security plugin or contact your hosting provider to disable URL length restrictions.

How can I find step ID / form ID / field IDs and use them in hooks?

When adding custom code for Gravity Forms or Gravity Flow, you’ll often need to target a specific form, field, or workflow step. Each ID is located in a different part of the interface.

Renewal cost changes

On November 30th, 2023, Gravity Flow customers were migrated to Rocketgenius' payment system. As a US-based company, this means that EU and British VAT is no longer being collected. As such, some existing customers will find that their existing subscription renewal prices have been reduced.

Resolving email field assignee based issues

This article explains common issues that prevent Gravity Flow pages with email field-based assignees from displaying correctly, including blank inboxes due to caching, permission errors caused by CloudFlare settings, and conflicts from security plugins or multiple shortcodes.